Product

Observations

Geo-tagged site observation management with auto-escalation and resolution tracking.

Spot It. Log It. Resolve It. Faster.

Log site observations with location data, photos, and categories. Track each observation through assignment, resolution, and closure — with auto-escalation to ensure nothing falls through the cracks. Resolves snags and create punch lists during closeout.

Main features

Geo-Tagged Observation Logging

Tag and Comment to Colleagues

Resolution Tracking Dashboard

Multi-Category Classification

Photo & Evidence Attachment

See WhiteHelmet in action as real-time intelligence turns complex projects into predictable, controllable delivery

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Geo-Referenced Observation Logging

Log observations from the field with automatic geo-tagging, photos, and structured categories. Every observation is anchored to a specific location on the project map.

Categorize Observations

Select observation categories and severity levels based on the description and photos, ensuring consistent classification across your team.

Tag and Comment Colleagues

Comment on observations, tag colleagues, and assign relevant person to resolve the issue.

Resolution Tracking Dashboard

Track all observations through their lifecycle — open, assigned, in-progress, resolved, closed — with real-time dashboards showing response times and resolution rates.

Export & Reporting

Export observation logs as PDF or Excel reports. Generate analytics on observation patterns, recurrent issues, and team response performance.

Observations is most useful for:

QA/QC Engineers

Real-Time Field Reporting

Log safety, quality, and environmental observations from the field in seconds — with automatic geo-tagging and photo attachment.

Site Managers

Safety Observation Tracking

Monitor site safety observations, track resolution rates, and identify recurring hazard patterns for proactive risk management.

Project Managers

Issue Resolution Oversight

View all open observations across the project, monitor SLA compliance, and ensure nothing escalates due to delayed response.

"Our average observation resolution time dropped from 5 days to 8 hours using WhiteHelmet Observation Management. Nothing gets lost anymore. Everything is organized and geotagged with evidence."

Director of Quality Assurance

Public Investment Fund, KSA

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Frequently asked questions

Can clients request a Data Processing Agreement (DPA)?

Yes. Enterprise clients operating in jurisdictions with specific data transfer requirements can request a DPA. Contact info@whitehelmet.com.

Does WhiteHelmet use my data to train its AI?

No. WhiteHelmet does not use client-uploaded project data to train AI models without explicit written consent.

What happens to my data if I cancel my subscription?

Your data remains accessible during any post-cancellation grace period defined in your contract. After this period, data is securely deleted unless otherwise agreed. Contact your account manager for specifics.

Can WhiteHelmet outputs be used in regulatory submissions?

WhiteHelmet's AI-generated outputs, including compliance analyses, reports, and observations, are intended to support internal decision-making. They do not constitute certified professional or legal advice. Clients are responsible for verifying outputs with qualified professionals before formal submissions.

How is my data protected against breaches?

WhiteHelmet uses end-to-end encryption, role-based access controls, multi-factor authentication, and continuous monitoring. In the event of a confirmed breach, affected clients are notified in accordance with applicable law.

What cybersecurity standards does WhiteHelmet comply with?

WhiteHelmet follows OWASP methodology for global security standards and adheres to the National Cybersecurity Authority (NCA) requirements in the Kingdom, and is SOC 2 Type II certified, independently audited based on the AICPA's Trust Services Criteria covering Security, Availability, and Confidentiality.