Privacy Policy

1. Information We Collect

We only collect the information you voluntarily provide to us and standard data collected automatically when you browse our Website:

• Contact and Enquiry Information: Name, email address, phone number, company name, and job title when you submit a contact form or book a demo.
• Communications: Messages you send us through forms, email, or chat support, including any follow-up correspondence.
• Website Usage Data: IP address, browser type, pages visited, time spent on pages, and referral source — collected automatically via analytics tools.
• Device Information: Device type, operating system, and browser version collected automatically during your visit. We do not collect payment or billing information. No transactions are conducted on this Website.

2. How We Use Your Information

• Respond to your enquiries and follow up on demo requests.
• Schedule and manage product demonstrations.
• Send information about WhiteHelmet's platform and solutions where you have expressed interest.
• Send marketing communications where permitted by applicable law and with your consent.
• Analyze Website usage to improve content, performance, and user experience.
• Comply with legal obligations applicable under the laws of the Kingdom of Saudi Arabia.

3. Legal Basis for Processing

WhiteHelmet processes personal data in compliance with the Personal Data Protection Law (PDPL) of Saudi Arabia (Royal Decree No. M/19 dated 9/2/1443H). When you submit a form on our Website, you are providing consent for us to use your information to respond to you. We also process data on the basis of legitimate interests in operating and improving our Website and communicating with prospective clients.

4. Sharing of Information

We do not sell or trade your personal information. We may share your data only with:

• Service Providers: Third-party tools we use to operate the Website, such as analytics providers, CRM platforms, and email communication tools — each bound by data processing agreements.
• Legal Requirements: Where required by Saudi law, regulation, court order, or governmental request.
• Protection of Rights: To protect the rights, property, or safety of WhiteHelmet, our users, or the public.

5. Data Retention

We retain your contact and enquiry information for as long as necessary to manage our relationship with you, or as required by applicable Saudi law. If you request deletion of your data, we will action this promptly unless we are required by law to retain it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission, secure hosting infrastructure, and access controls. However, no method of transmission over the internet is completely secure.

7. Your Rights

Under the Saudi PDPL, you have the right to access, correct, delete, and object to the processing of your personal data, and to withdraw consent at any time. To exercise your rights, contact us at info@whitehelmet.sa. You may also lodge a complaint with the Saudi Data and Artificial Intelligence Authority (SDAIA).

8. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Website with an updated effective date. Continued use of our Website following notification constitutes acceptance of the revised policy.

10. Contact Us

WhiteHelmet — شركة المسح الرقمي لتقنية المعلومات

Building 8566,
Othman Bin Affan Street Al Nada District,
Riyadh 13317 Kingdom of Saudi Arabia

Email: info@whitehelmet.sa