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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

Can I share Asif's responses with my team?

Yes. Responses can be bookmarked, exported, and shared. Chat history is saved for reference and can be accessed later.

How accurate are the responses?

Asif provides source citations with every answer so you can verify accuracy. The quality of responses improves with the quality and completeness of your knowledge base.

What data sources can be connected?

Asif connects to the Knowledge Hub (private and public knowledge bases), project documents, and data from other WhiteHelmet modules like cost, schedule, and construction progress.

How does Asif find answers?

Asif uses a proprietary AI retrieval-augmented generation (RAG) to search your connected knowledge bases and data sources, then generates answers with direct source citations.

What languages does Asif support?

Asif supports English, Hindi, Arabic, Russian, and others, with the ability to understand questions in one language and reference documents in another.

Can detections be viewed on the project map?

Yes. All geo-referenced detections appear on the GIS map, enabling spatial analysis of environmental conditions across the project.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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