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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

What analytics are available?

Track detection frequency by type, zone, and time period. Monitor resolution rates and generate compliance trend reports for regulatory submissions.

Does it comply with NCEC regulations?

Yes. The system is designed to support NCEC (National Center for Environmental Compliance) monitoring requirements in Saudi Arabia, with appropriate reporting outputs.

How does the AI choose the right chart type?

The AI selects visualization types based on the data structure and your question. You can also request specific chart types in your query.

How are images uploaded?

Images can be uploaded from drones. The system processes standard image formats and provides results within minutes.

What types of pollution can the AI detect?

The AI detects 15 different objects from waste to stray animals to broken civil assets.

Can I connect to live project data?

Yes. Select existing project data sources from the WhiteHelmet platform, integrate 3rd party data, or upload fresh data files for ad-hoc analysis.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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