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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

Is the analysis auditable?

Yes. Every analysis is logged with input files, evaluation criteria, results, and timestamps — creating a full audit trail.

Can I customize the analysis?

Yes. The custom prompt settings allow you to provide specific instructions and background information to attain a higher accuracy analysis across your designs.

How accurate is the AI analysis?

Accuracy depends on the quality of your knowledge base and input documents. The AI is designed to augment — not replace — human reviewers by pre-screening and flagging potential issues.

How does the AI learn our project standards?

You connect your project knowledge base containing specifications, standards documents, and reference materials. The AI uses this context to evaluate designs against your specific requirements.

What types of design documents can be analyzed?

The AI supports architectural, structural, MEP, and civil design documents in standard formats including PDF, JPG, and PNG formats.

Does Asif learn from my project data?

Asif uses your uploaded knowledge base documents as context for answering questions. The more comprehensive your knowledge base, the better the answers.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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