Systems loading ...

Analyzing real-time
data streams

Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

Can I manage multiple contracts per project?

Yes. The system supports unlimited contracts per project, each with its own value, milestones, and approval workflows.

How does the claims workflow work?

Claims are submitted with supporting documentation, routed through configurable approval chains, and tracked through to payment certification with full audit trail.

Does it support external auditor access?

Yes. Role-based access allows you to grant external auditors read-only access to relevant audit records and evidence.

How are corrective actions tracked?

Each finding generates a corrective action request (CAR) with an assigned owner, deadline, and verification requirement. CARs are tracked through closure with audit trail.

What types of audits are supported?

The system supports ISO 9001, ISO 14001, ISO 45001, safety audits, environmental audits, and custom audit types defined by your organization.

Can audit checklists be customized?

Yes. Checklists are fully configurable by audit type, scope, and project requirements. Add custom questions, evidence requirements, and scoring criteria.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.