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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

Does it integrate with other WhiteHelmet modules?

Yes. Contract and Claim Management integrates with Asif AI for automated financial reporting and instant retrieval of information.

Can approval thresholds be configured?

Yes. Approval chains are configurable by value threshold — different approval levels for different claim or variation amounts.

How does clash detection work?

The Clash Detective engine runs automated interference checks between loaded models. Clashes are categorized by type and severity.

What BIM formats are supported?

Design Management supports IFC, RVT, NWC, DWG, and DXF formats. Models can be viewed, annotated, and compared directly in the browser.

What financial data is tracked?

Original contract value, approved variations, submitted claims, certified amounts, retention, and outstanding balances — all updated in real time.

Can audit data be exported?

Yes. Export audit reports, finding registers, and CAR logs in PDF and Excel formats for management review and certification submissions.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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