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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

How does progress tracking work?

Work packages are color-coded on the map by status — planned, in-progress, and completed — with drill-down access to percentage completion and contractor assignments. They are connected to the reporting engine.

Can I connect my Primavera P6 schedule?

Yes. GIS 2D integrates directly with Primavera P6, displaying activity dates, completion percentages, and dependencies on the spatial map.

What file formats does GIS 2D support?

GIS 2D supports DWG, DXF, and KML file formats for CAD and geospatial overlays, with file sizes up to 100 MB for CAD and 50 MB for KML.

How do approval workflows work?

Workflows are easily configured with multiple review/approval stages, role-based routing, and SLA timers. Documents advance through stages based on approver actions.

What document types are supported?

The DMS supports all standard construction file formats including PDF, DWG, DXF, DOC, XLS, images, BIM files, and more.

Does it integrate with Revit or AutoCAD?

Yes. Models from Revit and AutoCAD can be uploaded directly. The platform also supports IFC for open-standard interoperability.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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