Help & Support
Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.
.jpg)
Frequently asked questions
You have the right to access, correct, or request deletion of your personal data at any time. Submit a request to info@whitehelmet.com.
Data is stored on Oracle Cloud Infrastructure (OCI) located geographically within the Kingdom of Saudi Arabia, in compliance with local data residency requirements.
GIS 2D focuses on 2D planning overlays, schedule integration, and zone-level progress tracking. GIS 3D adds 3D visualization with BIM, point cloud, drone analysis, and reality capture comparison.
Yes. Multiple users can add annotations simultaneously. Each annotation is saved with structured metadata, timestamps, and user attribution.
Yes. The web-based interface is responsive and accessible from tablets and mobile devices in the field, enabling real-time map access on-site.
Every upload creates a version record with metadata. You can compare any two versions visually and view a full change log.
Have a specific question?
Submit the contact form and our team will get back to you within 24 hours.