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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

What internet speed is required?

A stable 4G/LTE or Wi-Fi connection is sufficient for live video streaming. The platform adapts video quality to available bandwidth.

What equipment is needed for live streaming?

Any 360 camera-equipped device can stream live video. No special hardware is required beyond a stable internet connection.

What analytics are available?

The dashboard tracks incident frequency, severity trends, response times, resolution rates, and corrective action completion — with drill-down capability by zone, type, and time period.

How many participants can join a session?

Multiple stakeholders can join a single session simultaneously from different locations, enabling group site tours and collaborative decision-making.

Can I compare as-built against planned?

Yes. Overlay point cloud scans or drone imagery against BIM models to visualize progress. The system highlights variances and quantifies differences.

How does the AI drone analysis work?

Upload drone images or orthomosaics, and the AI automatically detects construction progress, calculates earthwork volumes, and identifies site conditions — no manual processing required.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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