Help & Support
Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.
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Frequently asked questions
Yes. The mobile interface supports offline observation entry. Observations sync automatically when connectivity is restored.
Yes. Virtual walkthroughs are accessible through the web platform from any device — desktop, tablet, or mobile — with no special software required.
Log snags and punch list items from the field with photos, geo-tags, and assignee details. Each item is tracked through a structured workflow — open, assigned, in-progress, resolved — until sign-off and closure before handover.
The platform works with standard 360-degree cameras (Insta360, Ricoh Theta, etc.) and can also process standard photography collections.
Both modules work independently or together. When used together, observations can be logged directly from within a 360 walkthrough, linking field issues to exact visual context.
Yes. All live sessions can be recorded for future reference, compliance documentation, and sharing with stakeholders who couldn't attend.
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