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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

Can I see incidents on the project map?

Yes. All geo-tagged incidents are displayed on the GIS map, enabling spatial analysis of incident patterns and high-risk zone identification.

What 3D data formats are supported?

GIS 3D supports IFC and RVT for BIM models, LAS/LAZ for point clouds, and standard image formats for drone orthomosaics and aerial imagery.

Does it work alongside GIS 2D?

Yes. GIS 2D and GIS 3D share the same geospatial foundation. You can switch between 2D planning views and 3D visualization views seamlessly.

How do investigation workflows work?

When an incident is logged, the user selects the appropriate SOP-based workflow based on incident type and severity, guiding investigators through each required step.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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