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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

Are observation reports exportable?

Yes. Export individual observations or bulk reports in PDF and Excel formats with full details, photos, and resolution history.

Can I customize inspection checklists?

Yes. SOPs and checklists are fully configurable by project, work package, and trade. Add mandatory steps, required evidence types, and approval workflows.

Can observations be logged offline?

The mobile interface supports field observation entry. Observations sync automatically when connectivity is restored.

What categories of observations are supported?

The system supports customizable categories including safety, quality, environmental, housekeeping, and project-specific categories defined by your team.

Are observation reports and capture histories exportable?

Yes. Export observation logs as PDF or Excel, and generate analytics on observation patterns, team response performance, and visual progress history.

How are 360 captures and observations linked?

Observations can be pinned directly to a location within a 360 capture, giving assignees immediate visual context when reviewing or resolving an issue.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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