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Analyzing real-time
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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

How are alerts configured?

Alerts are configurable by equipment type, threshold values, and escalation rules. You can request custom alerts for temperature, vibration, location, speed, and custom parameters.

What reports can be generated?

Generate quality summary reports, non-conformance registers, SOP compliance reports, and contractor quality scorecards in PDF and Excel formats.

What IoT devices are compatible?

The platform supports standard IoT protocols and integrates with major equipment telematics providers, GPS trackers, smart gates, CCTV cameras, and environmental sensors.

Can quality data be visualized on the project map?

Yes. Inspection results are geo-referenced and displayed on the GIS map, enabling spatial analysis of quality patterns across the project.

What happens when an inspection fails?

Failed inspection items trigger non-conformance records with corrective action workflows. Items are tracked through resolution and re-inspection.

How do inspectors access checklists in the field?

Inspectors access checklists on mobile devices through the web interface. Completed inspections sync in real time to the central dashboard.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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