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Help & Support

Whether you have a technical question or need hands-on assistance, our support team is ready to help. Browse our FAQs or reach out directly.

Frequently asked questions

What export formats are available?

Auto-consolidated master records are downloadable for offline analysis in CSV and Excel file format.

How are overdue submissions handled?

Configure automated notification tasks with reminder intervals.

Can I create custom report templates?

Yes. The template builder supports custom sections, fields, formulas, and approval workflows. Templates can be project-specific or standardized across the organization.

How does sub-contractor consolidation work?

Sub-contractors submit reports using your templates. The engine automatically consolidates their data into master records, aggregating across all submissions with your defined functions.

What reporting is available?

Export equipment utilization reports, fleet trip histories, access logs, and safety zone incident reports in standard formats.

Can I see all equipment on the project map?

Yes. All monitored equipment and vehicles are displayed on the GIS map with real-time position updates, status indicators, and click-through details.

Get in touch with our support team

Email

For general enquiries, send us an email. We aim to respond within 24 hours.

info@whitehelmet.sa
info@whitehelmet.sa
Call us

To speak to our team directly, we will be available to answer your call between 7 am to 11 pm SAST daily.

+966 11 2326570
+966 11 2326570

Have a specific question?

Submit the contact form and our team will get back to you within 24 hours.

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