Product

Observations

Geo-tagged site observation management with auto-escalation and resolution tracking.

Spot It. Log It. Resolve It. Faster.

Log site observations with location data, photos, and categories. Track each observation through assignment, resolution, and closure — with auto-escalation to ensure nothing falls through the cracks. Resolves snags and create punch lists during closeout.

Main features

Geo-Tagged Observation Logging

Tag and Comment to Colleagues

Resolution Tracking Dashboard

Multi-Category Classification

Photo & Evidence Attachment

See WhiteHelmet in action as real-time intelligence turns complex projects into predictable, controllable delivery

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Geo-Referenced Observation Logging

Log observations from the field with automatic geo-tagging, photos, and structured categories. Every observation is anchored to a specific location on the project map.

Categorize Observations

Select observation categories and severity levels based on the description and photos, ensuring consistent classification across your team.

Tag and Comment Colleagues

Comment on observations, tag colleagues, and assign relevant person to resolve the issue.

Resolution Tracking Dashboard

Track all observations through their lifecycle — open, assigned, in-progress, resolved, closed — with real-time dashboards showing response times and resolution rates.

Export & Reporting

Export observation logs as PDF or Excel reports. Generate analytics on observation patterns, recurrent issues, and team response performance.

Observations is most useful for:

QA/QC Engineers

Real-Time Field Reporting

Log safety, quality, and environmental observations from the field in seconds — with automatic geo-tagging and photo attachment.

Site Managers

Safety Observation Tracking

Monitor site safety observations, track resolution rates, and identify recurring hazard patterns for proactive risk management.

Project Managers

Issue Resolution Oversight

View all open observations across the project, monitor SLA compliance, and ensure nothing escalates due to delayed response.

"Our average observation resolution time dropped from 5 days to 8 hours using WhiteHelmet Observation Management. Nothing gets lost anymore. Everything is organized and geotagged with evidence."

Director of Quality Assurance

Public Investment Fund, KSA

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Frequently asked questions

Can I manage multiple contracts per project?

Yes. The system supports unlimited contracts per project, each with its own value, milestones, and approval workflows.

How does the claims workflow work?

Claims are submitted with supporting documentation, routed through configurable approval chains, and tracked through to payment certification with full audit trail.

Does it support external auditor access?

Yes. Role-based access allows you to grant external auditors read-only access to relevant audit records and evidence.

How are corrective actions tracked?

Each finding generates a corrective action request (CAR) with an assigned owner, deadline, and verification requirement. CARs are tracked through closure with audit trail.

What types of audits are supported?

The system supports ISO 9001, ISO 14001, ISO 45001, safety audits, environmental audits, and custom audit types defined by your organization.

Can audit checklists be customized?

Yes. Checklists are fully configurable by audit type, scope, and project requirements. Add custom questions, evidence requirements, and scoring criteria.